Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt so we can assist you accordingly. Items that have been personalized or custom-made are not eligible for return.
How to Request a Return
To initiate a return, you must email us at [email protected]. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed. Please do not send items back without prior authorization, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including gift cards and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns that do not comply with our policy or that are returned outside the specified return window.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. Our customer service team is available to help you during business hours, and we aim to respond to all inquiries within 1-2 business days. Thank you for shopping with us and for your understanding of our policies.